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Global Customer Service Centre Expansion at Orbit

Orbit Technology Group : 17 March, 2010  (Company News)
SatCom provider increases service infrastructure globally to improve customer service levels
Orbit Technology Group is enhancing its service infrastructure as part of the company’s rapid global growth. The measures are aimed at providing an enhanced customer experience for the company’s customers worldwide. As part of its success, Orbit is expanding its service centres, bolstering its spare parts stocks, and is significantly increasing its overall end to end service capacity. With rapid turn-around times and a host of expanded services, including new 24/7 call centres, Orbit is set to continue providing its customers with some of the world’s most advanced communications solutions backed by an extensive service to match.

Avi Cohen, Orbit’s CEO says, “Orbit’s focus on customer service is a critical aspect of our long term commitment to our customers and our continued global growth. Providing a complete customer experience underscores our belief that at Orbit, product excellence reflects all aspects of our client’s interaction with every solution we provide.”

Experiencing a rapid expansion in every aspect of the company’s operations, Orbit now offers advanced SatCom technologies and short lead times, along with professional, comprehensive customer service. Further advances include increased number of teams of skilled technicians, increased investment in training available to the company’s partners and continuous expansion of the global network of Orbit’s Advanced Service Centres (ASC) to include leading worldwide marine integrators.
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