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News

Hawker Beechcraft Support Plus Program Enrolls 500th Aircraft


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Hawker Beechcraft
: 03 April, 2008  (Company News)
Hawker Beechcraft Corporation (HBC), is celebrating the five-year anniversary of one of its many customer service programs, Support Plus, by announcing a significant milestone. Support Plus, part of HBC’s industry-leading Global Customer Service & Support, recently enrolled its 500th aircraft in the program.
Supporting HBC’s corporate mission of delivering the industry’s highest standards of quality and service, the Support Plus program offers customers a simple, cost-effective solution that provides maintenance cost predictability and protection for scheduled and unscheduled maintenance, inspections and component removals.

'Hawker Beechcraft Corporation has received overwhelming response from our customers since the introduction of Support Plus in late 2002,' said Derek Taylor, manager, support programs. 'Having 500 customers enroll in Support Plus in only five years demonstrates the great benefits of the program. By simply enrolling an aircraft in the Support Plus program, the uncertainty surrounding maintenance costs are eliminated and replaced with a fixed cost per flight hour with Support Plus.'

Support Plus is an example of HBC’s Global Customer Service & Support strategy to provide superior support to all of their customers worldwide. Its convenience allows for accurate budgeting, eliminates the surprise of unbudgeted maintenance costs and provides fixed-price guarantees with long-term cost protection.

The program offers two coverage levels – Support Plus Parts and Support Plus Parts and Labor. Under the Support Plus Parts program, customers receive the leading coverage for Hawker Beechcraft aircraft components and consumables. Support Plus Parts and Labor provides the same coverage plus additional protection for scheduled and unscheduled maintenance labor. Customers can customize their packages to include additional aircraft systems such as engines, propellers and APUs.

Support Plus is available for newly delivered and in-service aircraft. Maintenance is performed by Hawker Beechcraft Services and Hawker Beechcraft Corporation’s authorized service centers
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